Changes in demand for delivery due to the coronavirus COVID-19 mean that delivery services from Australia Post and StarTrack Express may be delayed.
Deliveries via Apiam Logistic Services will not be affected.

PRODAIRY.

WE’VE GOT  YOU COVERED.

Designed for Dairy Farmers.

Delivered by Dairy Vets.

 

Zero contact delivery.

During the COVID-19 period ProDairy has rolled out contactless delivery direct to your farm.
Simply order online and delivery to your farm is our service to you.

Pinkeye – take action now

Pink Eye Pink Eye is caused by a bacterial infection in the eye. It usually occurs in the summer months and young cattle with unpigmented eyelids are more susceptible. It can affect one or both...

What’s in a drench?

What's In a Drench?The term ‘drench’ refers to the anti-parasitic group of chemicals called anthelmintics. It is quite an inaccurate term as it implies either thoroughly wetting the animal or giving...

What do your heifers weigh?

Heifer growth targets In seasonal / split calving herds, mating start date and planned start of calving are fixed calendar dates.Underweight heifers are at a higher risk of reduced production,...

Bull Health

Bull Health Daily management of working bulls will reduce health issues and improve their reproductive performance.Adapted from Dairy Australia InCalf: Bulls. Power up!To minimise lameness in bulls:...

Leptospirosis

Leptospirosis Leptospirosis is a zoonotic disease which means it can be transmitted between animals and humans. Leptospirosis is considered an occupational hazard for dairy farmers.What Causes...

Dr Lachlan Fehring

Lachlan is one of the rare few who is a vet and a working dairy farmer. In fact, he helped to structure some of the programs.

Dr Rob Bonnano

Dr Rob Bonanno  – ProDairy Vet Apiam Animal Health  – Shepparton VictoriaNext year Shepparton vet Dr. Rob Bonanno will clock up 30 years in the industry. For the Balmain boy who grew up on the...

Con and Michelle Glennen

 —Noorat Farmers —Dr Craig Wood, left, and Con Glennen, right, discussing herd health.Con and Michelle Glennen – ProDairy Members Third generation southwest Victorian farmersAsk Con Glennen when was...

Skeeta Verhey and Angela Turner

—Koondrook Farmers —Skeeta Verhey and Angela Turner – ProDairy Members Marleigh Park,  Koondrook – northern VictoriaAsk Leigh “Skeeta” Verhey a question about the running of his dairy farm and he...

Dr Craig Wood – ProDairy Vet

Dr Craig Wood  – ProDairy Vet Terang & Mortlake  Veterianry Clinic – Terang, Victoria Craig Wood wanted to be a vet for as long as he can remember. “I love what I do. I enjoy the lifestyle of...

ProDairy promotes cow health, welfare and production.

ProDairy promotes cow health, welfare and production.
Our proactive approach to dairy systems with a focus on preventative health allows monitoring of disease status within a herd. Early identification of animal health issues provides the best opportunity for treatment with minimal impact on profitability. ProDairy treatment protocols guide the usage of all prescription medicines under the supervision of your Herd Veterinarian.

We can provide our ProDairy Partners with competitively priced products due to the scale of our business and national network of clinics. Finally, our service programs have been designed with farmers in mind. They have been extensively road-tested to deliver value and improved efficiency on-farm.

ProDairy Partnership Brochure

Download the ProDairy Partnership brochure for a comprehensive snapshot of the programs benefits.

ProDairy Partner Inclusions

animal health programs

Customised animal health treatment protocols and factsheets for calves, weaned heifers, milking cows and bulls

DIRECT ONLINE ORDERING

  • Online ordering and payment system
  • Directly linked to individual farm herd health treatment protocols
  • Access to dairy consumables and merchandise

RISK MANAGEMENT AND PLANNING

Annual Herd Profile Survey to identify current and future priorities. Risk assessments and plans:

  • Pre-calving care
  • Colostrum management
  • Herd fertility
  • Milk quality and mastitis management
  • Annual ProDairy Focus Plan

VETERINARY SERVICES

Discounted fees (-20%) on selected veterinary services:

  • Colostrum management investigation
  • Milk quality investigation
  • Reproductive performance investigation
  • Biosecurity plan
  • Animal welfare plan
  • Individual tailored courses

GROUP TRAINING COURSES AND FARM RESOURCES

  • Range of training topics
  • Face-to-face and on-line options
  • Optical Brix Refractometer
  • HerdPRO – Poster Series
  • HeiferPRO – Poster Series
  • CalfPRO – Poster Series

Full Veterinary Services List

Fees may apply

CalfPro

Colostrum First

Colostrum risk assessment; Monitors colostrum cleanliness; Measures passive transfer status of calves; Sets benchmarks for calf-hood morbidity and mortality.

Nutrition

Tailored pre-weaning nutrition plans specialising in enhanced nutrition programs.

Shed design

Training in all areas of calf housing requirements: pen size, building materials, drainage, ventilation, feeding systems.

Veterinary Disbudding

Calf disbudding from 3-8 weeks of age using triple combination anaesthesia/analgesia.

HerdPro

Ambulatory Consultations

Examination of any sick cow, heifer, bull or calf. Does not include costs of diagnostic tests or medications used.

Biosecurity

Biosecurity risk assessment and plan. Includes: Livestock and feed; people, vehicles and equipment; production practices; pests and weeds; outgoing products; training, planning and recording; and Johnes disease management.

Welfare

Welfare risk assessment and plan. Reviews current practices relating to animal welfare in all animal groups: calves, weaned stock, mated heifers, dry cows, close-up cows/heifers, fresh cows, milking herd and bulls.

RePro

RePRO First

Reproductive perfomance risk assessment. Identifies good/average/poor performing areas which can affect herd fertility.

RePRO Investigation

In-depth investigation into all aspects of reproductive performance.

Bull Testing

Crush-side examination, semen collection, analysis and morphology.

Pregnancy Testing

Manual, early and conventional ultrasound. Does not include foetal sexing.

Metrichecking

Whole or partial herd checking for reproductive tract infection priro to MSD using a metricheck device. Price includes treatment time but not product costs.

Data Management

Data entry and analysis using herd management software.

MilkPro

Milk First

Milk quality risk assessment. Identifies good/average/poor performing areas which can affect milk quality.

MilkPRO Investigation

In-depth investigation into all aspects of milk quality assurance.

Teatsealing/DCT

Administration of teatselant/DCT to cows or heifers +/- tipper crush. Does not include cost of product(s).

Drying-off Training

Training in the adminstration of teat-sealant/ DCT.

HeiferPro

Correct Weight

Heifer weighing and growth monitoring. Nutritional advice. Preventative health management.

Login

We developed ProDairy with a focus on preventative health to increase herd profit, improve animal wellbeing and promote antimicrobial stewardship. Our customised treatment protocols, training programs and practical resources enable dairy farmers to achieve this.

Dr Gemma Chuck

ProDairy Technical Vet

My vision was that all farms should have treatment plans and protocols, access to medications for their stock at competitive prices, biosecurity and animal welfare plans and some staff training to deliver better production and welfare outcomes.

Rob Bonanno

ProDairy Consultant Vet

ProDairy allows treatment protocols that will work on your farm to be agreed upon and implemented. It also covers all the main areas needed in Dairy QA audits. Basically it provides everything that you need, but gives you everything that you want.

Dr Glenn Cuzens

ProDairy Consultant Vet – Warrnambool

Become a ProDairy Member and save!

Register your details with our Customer Service Team to become a member and learn more about the benefits of ProDairy.

Border Veterinary Clinic

Barham 03 5453 3159
Cohuna 03 5456 2709
Leitchville 03 5456 7334
Kerang 03 5452 2094
bordervets.com.au

Deniliquin Vet Clinic

03 58815488
denivet.com.au

Finley Vet Clinic

03 5883 3833
finleyvet.com.au

 

Devoted Vets (Warragul)

03 5623 2525
devotedvets.com.au

Gippsland Veterinary Hospital

Maffra 03 5147 1177
Sale 03 5144 3100
maffravet.com.au

Kyabram Veterinary Clinic

Kyabram 03 5852 4600
Nathalia 03 5866 2860
kyabramvets.com.au

Livestock Logic (Hamilton)

03 5572 1419
livestocklogic.com.au

Warrnambool Veterinary

Warrnambool 03 5559 0222
Port Fairy 03 5568 6222
Koroit 03 5559 0260
Nullawarre 03 5559 0270
wvc.com.au

Scottsdale Veterinary Services

03 6352 2996
scottsdalevets.com.au

 

Smithton Veterinary Service

03 6452 6333
smithtonvet.com.au

Terang & Mortlake Vet Clinic

Terang 03 5592 2111
Mortlake 03 5599 2612
terangmortlakevetclinic.com.au

Privacy Statement

Privacy Policy 
Apiam Animal Health Limited ACN 604 961 024 

INTRODUCTION
Apiam Animal Health Limited and each of its subsidiaries (‘Apiam’, ‘our’, ‘we’ or ‘us’) take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. This policy relates only to the personal information management practices of Apiam. Personal information means information which identifies you as an individual, or from which your identity can reasonably be ascertained. This Policy describes how we collect, store, use and disclose personal information and also explains your rights to access and correct that information or make a complaint about our handling of our personal information (regardless of the form of the information and whether the information is true or not). This policy does not relate to personal information held about current or former employees of Apiam.

WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information if it is necessary for one of our functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.In addition, we collect information relating to:
Veterinary clients and/or retail customers

  • information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
  • responses to customer satisfaction, service development, quality control and research surveys and similar activities;
  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.
  • We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.

Job applicants

  • employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.
    We will also collect information, including names and contact details, about:
  • people involved in or through organisation that we support;
  • our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
  • people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
  • people who request information updates about us through our mailing list.

WEBSITE ANALYTICS 
To improve your experience on our website, we may use ‘cookies’. Cookies are an industry-standard and most major websites use them. A cookie is a small text file that our site may place on our computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the website. Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our websites, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy. 

HOW WE COLLECT AND HOLD PERSONAL INFORMATION 
Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in manner set out above; where new veterinary practices join the Apiam group and from organisations with whom we have an affiliation. Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes. We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangement with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure. Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper-based form is generally securely stored at our veterinary clinics, or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.

WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION 
We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act). We collect, hold and use your personal information to:

  • to provide safe and effective veterinary care to your pet or animal;
  • to provide products and services to you and to send communications requested by you;
  • to answer enquiries and provide information or advice about existing and new products or services;
  • to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
  • ▪ to manage, monitor, plan and evaluate our services;
  • for safety and quality assurance and improvement activities;
  • for testing and maintenance of information technology systems;
  • for product and service development, quality control and research to improve the way Apiam and its service provides provide products and services to us and you;
  • to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
  • to correspond with people who have contacted us, and deal with feedback;
  • to recruit and assess potential employees;
  • for marketing (including direct marketing), planning, product or service development, quality control and research purposes of Apiam and its related bodies corporate;
  • to maintain and update our records;
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
  • to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.

WHY WE DISCLOSE PERSONAL INFORMATION 
We may not disclose personal information to third parties unless we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collected or for purposes related to the primary purpose where it would be reasonably be expected that we would use the information in such a way. Third parties we may disclose personal information to include:

  • Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons’ legal and professional obligations);
  • Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
  • Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
  • Government agencies.
  • We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.

OVERSEAS DISCLOSURE OF PERSONAL INFORMATION 
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information. We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.
ACCESSING AND CORRECTING PERSONAL INFORMATION
You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

DESTRUCTION OF PERSONAL INFORMATION 
Apiam take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons’ treatment records must be maintained in accordance with legislative and professional requirements.

COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION 
If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by Apiam, you may contact us at any time. The contact details for the Apiam Privacy Officer are set out below under ‘Contacting Us’. We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Apiam may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.

CHANGES TO THIS POLICY 
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Any updated versions of this privacy policy will be posted on our website and will be effective upon posting. Please review it regularly.

CONTACTING US 
You may contact us in relation to this Privacy Policy or your personal information as follows:

  • Call us: (03) 5445 5999
  • Email: privacy*apiam.com.au
  • In Writing: The Privacy Officer – Apiam, PO Box 2388, Bendigo DC, Vic 3554