PRODAIRY.

WE’VE GOT  YOU COVERED.

Designed for Dairy Farmers.

Delivered by Dairy Vets.

 

ProDairy promotes cow health, welfare and production.

ProDairy promotes cow health, welfare and production.
Our proactive approach to dairy systems with a focus on preventative health allows monitoring of disease status within a herd. Early identification of animal health issues provides the best opportunity for treatment with minimal impact on profitability. ProDairy treatment protocols guide the usage of all prescription medicines under the supervision of your Herd Veterinarian.

We can provide our ProDairy Partners with competitively priced products due to the scale of our business and national network of clinics. Finally, our service programs have been designed with farmers in mind. They have been extensively road-tested to deliver value and improved efficiency on-farm.

ProDairy Partnership Brochure

Download the ProDairy Partnership brochure for a comprehensive snapshot of the programs benefits.

ProDairy Partner Inclusions

animal health protocols

Customised animal health treatment protocols and factsheets for calves, weaned heifers, milking cows and bulls

DIRECT ONLINE ORDERING

  • Online ordering and payment system
  • Directly linked to individual farm herd health treatment protocols
  • Access to dairy consumables and merchandise

VETERINARY SERVICES

Discounted fees (-20%) on selected veterinary services:

  • Colostrum management investigation
  • Milk quality investigation
  • Reproductive performance investigation
  • Biosecurity plan
  • Animal welfare plan
  • Individual tailored courses

GROUP TRAINING COURSES AND FARM RESOURCES

  • Range of training topics
  • Face-to-face and on-line options
  • Optical Brix Refractometer
  • HerdPRO – Poster Series
  • HeiferPRO – Poster Series
  • CalfPRO – Poster Series

RISK MANAGEMENT AND PLANNING

Annual Herd Profile Survey to identify current and future priorities. Risk assessments and plans:

  • Pre-calving care
  • Colostrum management
  • Herd fertility
  • Milk quality and mastitis management
  • Annual ProDairy Focus Plan

Read what our vets and ProDairy member farmers have to say about ProDairy.

Dr Lachlan Fehring

Lachlan is one of the rare few who is a vet and a working dairy farmer. In fact, he helped to structure some of the programs.

Dr Rob Bonnano

Dr Rob Bonanno  – ProDairy Vet Apiam Animal Health  – Shepparton VictoriaNext year Shepparton vet Dr. Rob Bonanno will clock up 30 years in the industry. For the Balmain boy who grew up on the Northern suburbs of Sydney, Rob can’t think of anything else he would...

Con and Michelle Glennen

 —Noorat Farmers —Dr Craig Wood, left, and Con Glennen, right, discussing herd health.Con and Michelle Glennen – ProDairy Members Third generation southwest Victorian farmersAsk Con Glennen when was his last family holiday and he turns to his wife Michelle. “Five...

Skeeta Verhey and Angela Turner

—Koondrook Farmers —Skeeta Verhey and Angela Turner – ProDairy Members Marleigh Park,  Koondrook – northern VictoriaAsk Leigh “Skeeta” Verhey a question about the running of his dairy farm and he can rattle of any number of statistics from what the daily feed cost is...

Dr Craig Wood – ProDairy Vet

Dr Craig Wood  – ProDairy Vet Terang & Mortlake  Veterianry Clinic – Terang, Victoria Craig Wood wanted to be a vet for as long as he can remember. “I love what I do. I enjoy the lifestyle of being on the road and meeting people who start as your client but become...
Animal Health Protocols

ANIMAL HEALTH PROTOCOLS

Customised animal health treatment protocols and factsheets for calves, weaned heifers, milking cows and bulls.

Three comprehensive folders containing on-farm treatment protocols.

  • CalfPro
  • HeiferPro
  • Herd Pro

 

Sample treatment Protocol & Factsheet

 

Direct Online Ordering

DIRECT ONLINE ORDERING

  • Online ordering and payment system.
  • Directly linked to individual farm herd health treatment protocols
  • Access to dairy consumables and merchandise
Veterinary Services

ProDairy Partners benefit from a 20% discount on selected veterinary services, which include:

  • The Colostrum First service package: measures passive transfer status in neonatal calves, along with the cleanliness of colostrum during the different stages of the collection, storage and handling processes.
  • Reproductive performance investigation: uses InCalf metrics and analysis of herd data to identify and manage areas contributing to poor reproductive performance.
  • Milk quality investigation: uses milking time measurements and herd records to identify areas contributing to poor milk quality and mastitis management.
  • Biosecurity plan: reviews livestock and feed management; people, vehicles and equipment; production practices; outgoing products; and Johnes disease management.
  • Animal Welfare plan: reviews animal welfare in all animal groups: calves, weaned stock, mated heifers, dry cows, close-up cows/heifers, fresh cows, milking herd, bulls.
This proactive approach helps ensure efficiency and profitability whilst maintaining animal health and wellbeing to the highest standards.

Risk Management & Planning

An annual Herd Profile Survey is completed for each ProDairy Partner, along with risk assessments in the following areas of the farming system:

  • Pre-calving care: identifies risks in key areas of pre-calving management to help prevent periparturient problems and assist with neonatal calf care for the upcoming calving period.
  • Colostrum management: reviews current practices involving Quickly, Quality, Quantity, Collection, Storage and Handling of colostrum.
  • Reproductive performance: assesses the key areas which can affect your herd fertility, providing valuable information for instigation of change and improvement.
  • Milk quality: reviews the current milk quality and mastitis management and defines the high-risk areas for further improvement.

Your vet will help you develop a ProDairy Focus Plan for the next 12 months to allow prioritisation of goals, for which progress can be measured. The Focus Plan for your herd will assist in driving actions to achieve better results.

Training & Farm Resources

Group Training Courses and Farm Resources

  • Range of training topics
  • Face-to-face and online options
  • Optical Brix Refractometer
  • HerdPro – Poster Series
  • HeiferPro – Poster Series
  • CalfPro – Poster Series

ANIMAL HEALTH PROTOCOLS

Customised animal health treatment protocols and factsheets for calves, weaned heifers, milking cows and bulls.

Three comprehensive folders containing on-farm treatment protocols.

  • CalfPro
  • HeiferPro
  • Herd Pro

 

Sample treatment Protocol & Factsheet

 

DIRECT ONLINE ORDERING

  • Online ordering and payment system.
  • Directly linked to individual farm herd health treatment protocols
  • Access to dairy consumables and merchandise

ProDairy Partners benefit from a 20% discount on selected veterinary services, which include:

  • The Colostrum First service package: measures passive transfer status in neonatal calves, along with the cleanliness of colostrum during the different stages of the collection, storage and handling processes.
  • Reproductive performance investigation: uses InCalf metrics and analysis of herd data to identify and manage areas contributing to poor reproductive performance.
  • Milk quality investigation: uses milking time measurements and herd records to identify areas contributing to poor milk quality and mastitis management.
  • Biosecurity plan: reviews livestock and feed management; people, vehicles and equipment; production practices; outgoing products; and Johnes disease management.
  • Animal Welfare plan: reviews animal welfare in all animal groups: calves, weaned stock, mated heifers, dry cows, close-up cows/heifers, fresh cows, milking herd, bulls.
This proactive approach helps ensure efficiency and profitability whilst maintaining animal health and wellbeing to the highest standards.

An annual Herd Profile Survey is completed for each ProDairy Partner, along with risk assessments in the following areas of the farming system:

  • Pre-calving care: identifies risks in key areas of pre-calving management to help prevent periparturient problems and assist with neonatal calf care for the upcoming calving period.
  • Colostrum management: reviews current practices involving Quickly, Quality, Quantity, Collection, Storage and Handling of colostrum.
  • Reproductive performance: assesses the key areas which can affect your herd fertility, providing valuable information for instigation of change and improvement.
  • Milk quality: reviews the current milk quality and mastitis management and defines the high-risk areas for further improvement.

Your vet will help you develop a ProDairy Focus Plan for the next 12 months to allow prioritisation of goals, for which progress can be measured. The Focus Plan for your herd will assist in driving actions to achieve better results.

Group Training Courses and Farm Resources

  • Range of training topics
  • Face-to-face and online options
  • Optical Brix Refractometer
  • HerdPro – Poster Series
  • HeiferPro – Poster Series
  • CalfPro – Poster Series

Get in Touch

ProDairy Factsheets & News

Quick and easy mastitis cultures

More than $150 million is lost to Australian dairy farmers each year through poor udder health. Mastitis is the major cause of this loss as it reduces milk yield and leads to poor quality milk. Although the investigation of mastitis does not rely on the results of...

Upping the anti . . . what?

One vital aspect of animal welfare is the prompt recognition of disease and the timely administration of the correct medicine for that disease. This article discusses the terms antimicrobial, antibiotic, antiparasitic, anti-inflammatories and vaccines to help...

Immediate care of the newborn calf

The long term future of a dairy heifer can be influenced by events in the first 24 hours of her life. We can have a direct impact on these events and on her potential as a production animal. THE ‘NORMAL’ CALF Being familiar with ‘normal’ newborn calf behaviour allows...

COLOSTRUM STORAGE – Get some in the bank!

WHY? If colostrum is left at ambient temperature, the bacteria present rapidly overgrow and can be the source of infection for calf-scour pathogens, such as Salmonella and E.coli. Heavily contaminated colostrum can prevent uptake of antibodies by the calf and increase...

Taking the headache out of disbudding

The routine removal of horns in cattle improves animal welfare in the long term as there is a reduced risk of bruising and hide damage, especially during yarding and transport. Dehorned cattle are safer to handle and require less trough space when compared to horned...

Are your heifers reaching the correct weight?

THE IMPORTANCE OF GROWING HEIFERS WELL Your future herd reproductive and lactation performance relies on optimal management of heifers from birth. The typical cost of rearing a heifer until first calving at 24 months of age could exceed $2000 and includes costs such...

Calf electrolytes: what’s new?

Oral rehydration solutions, commonly known as electrolytes, are considered the mainstay of treatment for calf diarrhoea or any dehydration due to disease. There is a vast array of products on the market, each with their own ‘special recipe’ which comes at a varying...

Which disinfectant for your calf shed?

A critical way to reduce the spread of disease from one season to the next is by removal of soiled bedding and thorough cleaning of the calf shed. This should be done as soon as possible after the last calf leaves the shed, using machinery for efficient removal of...

Managing endometritis in cattle

Endometritis is a mild, chronic infection of the uterus. It is very common, affecting up to 40% of postcalving cows. The uterus contains pus and there may be discharge from the vulva. The cows do not seem sick and will still eat, milk and cycle normally. However until...

Sick Calf Isolation

In Australia the majority of dairy calves are reared in groups, often from birth. Group size can vary from a small group of 5 calves to large groups of 40-50 calves. Calves are mostly reared in a designated shed which is either purpose-built or a shed-conversion. They...

Managing Mastitis in Wet Conditions

To help avoid mastitis in calving cows, Countdown Downunder recommends using clean dry calving paddocks with minimal mud and surface water – surprisingly such paddocks are rare at this time of the year so more attention is required in managing freshly calved cows. Wet...

Treatment of Lameness

Lameness can occur as a result of injury, infection, excessive wear or overgrowth of the hoof. Lameness is painful and can reduce grazing periods leading to decreased production, body condition and poor fertility.WHO SHOULD TREAT LAME COWS?  Your veterinarian is...

Disease focus – Rye Grass Staggers

Disease focus: Rye Grass Staggers Perennial Rye Grass Staggers (PRGS) is a common condition of cattle, sheep, camelids, and horses in many regions of Australia. What causes PRGS? Perennial ryegrass (Lolium perenne) is one of the most commonly sown pasture grasses in...

Top priorities for calf rearing

Changes to calf rearing systems should be made based on evidence and circumstance, to avoid unnecessary cost without a compromise in animal welfare. COLOSTRUM True colostrum is the first milk produced in the udder. Remember the three Q's of colostrum management:...

Mycoplasma bovis: The Facts

Mycoplasma Bovis: The Facts The mycoplasmas are a type of bacteria that, unlike other bacteria, do not have a cell wall. Mycoplasma bovis, affects cattle but does not impose a human health risk. How does mycoplasma bovis spread? M. bovis is very effective at evading...

Pre-Calving Checklist

There is a lot to get done between calving periods and it is easy to forget important tasks. Use this handy checklist to help you prepare for the calving season ahead. PRIOR TO DRYING-OFF Plan appropriate vaccination schedule with your ProDairy vet (reason for...

On the look-out for cancer eye

The most common type of tumour or “cancer eye” in cattle is squamous cell carcinoma. Cattle with non-pigmented eyelids and conjunctiva are at increased risk with Herefords and white-faced Holstein-Friesian cattle being more frequently affected. Cancers usually start...

Drying off made easier

Although many dairy farmers are very experienced with the procedure of drying off cows, it is worthwhile to have a review at least once annually. This is particularly important if there are new staff or different facilities from the previous dry-off period. Our vets...

Pre-Calving Care Checklist

There is a lot to get done between calving periods and it is easy to forget important tasks. Use this handy checklist to help you prepare for the calving season ahead. PRIOR TO DRYING-OFF Plan appropriate vaccination schedule with your ProDairy vet (reason for...

Feed Testing

The quality of a feed can be highly variable and is influenced by a range of management and seasonal factors. The only way to know the absolute nutritional value of your home-grown or bought-in feed is to feed test a sample of the feed. This knowledge allows the best...

Turning down the heat in the calf shed

Heat-stress in the adult herd is a familiar concept but the effect of high ambient temperatures on dairy calves is often not considered. Calf comfort zone The ‘normal’ body temperature of a calf is 38.6°C (range 38.5–39.5°C). The ambient temperature range at which a...

A word on trace elements

Minerals required by dairy cattle are classified as either macrominerals or trace elements, dependent on the amount required per day. Primary deficiencies arise because of insufficient levels of the actual trace element in the diet. Secondary deficiencies arise when...

Cooler cows for hotter profits

Climate change is leading to warmer Australian summers with an increased number of hot days and warmer nights. This increases the risk of heat stress leading to adverse effects on herd health and farm profitability. EFFECTS OF HEAT STRESS Reduced milk production (up...

Are you Bull Ready?

A key factor for optimal performance is ensuring cows get in calf as early as possible in the mating period. This not only relies on resumption of normal reproductive cycles in cows after calving but also normal bull fertility.Studies in Tasmania and South West...

To wean or not to wean?

Age or weight of the calf and the timing of other management decisions (eg. turnout and dehorning) has historically influenced the time of weaning. Knowledge of rumen development and the process of weaning will help achieve the best outcome for your calves. THE...

Pinkeye

Pinkeye or Infectious Bovine Keratoconjunctivitis (IBK) is caused primarily by a bacteria, Moraxella bovis, although other pathogens have also been implicated. For clinical signs to develop, the bacteria needs to bind to the surface of the eye (the cornea) before...

Focus on Early Pregnancy Testing

The skill of determining the pregnancy status of cattle has progressed from a simple “yes / no” test to the current management tool providing foetal ageing and the identification of reproductive abnormalities. benefits Reproductive performance is pivotal for economic...

Managing Non-Cycling Cows

The earlier non-cycling cows are treated, the better the return on investment. Economic analysis has shown that it is more profitable to treat non-cycling cows as soon as possible, regardless of your calving pattern. REASONS FOR NON-CYCLING COWS Pregnancy: a...

Why synchronise?

Synchrony programs form an integral component of successful reproductive management in the modern dairy herd. Synchronisation involves the management of the cow oestrus cycle so that a cow may be bred in a controlled and planned manner. SYNCHRONISING COWS CAN HAVE...

Pinkeye – take action now

Pink Eye Pink Eye is caused by a bacterial infection in the eye. It usually occurs in the summer months and young cattle with unpigmented eyelids are more susceptible. It can affect one or both eyes, causing pain and weight loss. Flies spread the bacteria between...

Border Veterinary Clinic

Barham 03 5453 3159
Cohuna 03 5456 2709
Leitchville 03 5456 7334
Kerang 03 5452 2094
bordervets.com.au

Deniliquin Vet Clinic

03 58815488
denivet.com.au

Finley Vet Clinic

03 5883 3833
finleyvet.com.au

 

Devoted Vets (Warragul)

03 5623 2525
devotedvets.com.au

Gippsland Veterinary Hospital

Maffra 03 5147 1177
Sale 03 5144 3100
maffravet.com.au

Kyabram Veterinary Clinic

Kyabram 03 5852 4600
Nathalia 03 5866 2860
kyabramvets.com.au

Livestock Logic (Hamilton)

03 5572 1419
livestocklogic.com.au

Warrnambool Veterinary

Warrnambool 03 5559 0222
Port Fairy 03 5568 6222
Koroit 03 5559 0260
Nullawarre 03 5559 0270
wvc.com.au

Scottsdale Veterinary Services

03 6352 2996
scottsdalevets.com.au

 

Smithton Veterinary Service

03 6452 6333
smithtonvet.com.au

Terang & Mortlake Vet Clinic

Terang 03 5592 2111
Mortlake 03 5599 2612
terangmortlakevetclinic.com.au

ProDairy Timboon

Timboon 03 5559 0234

ProDairy Korumburra

Korumburra 03 5616 2727

Privacy Statement

Privacy Policy 
Apiam Animal Health Limited ACN 604 961 024 

INTRODUCTION
Apiam Animal Health Limited and each of its subsidiaries (‘Apiam’, ‘our’, ‘we’ or ‘us’) take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. This policy relates only to the personal information management practices of Apiam. Personal information means information which identifies you as an individual, or from which your identity can reasonably be ascertained. This Policy describes how we collect, store, use and disclose personal information and also explains your rights to access and correct that information or make a complaint about our handling of our personal information (regardless of the form of the information and whether the information is true or not). This policy does not relate to personal information held about current or former employees of Apiam.

WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information if it is necessary for one of our functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.In addition, we collect information relating to:
Veterinary clients and/or retail customers

  • information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
  • responses to customer satisfaction, service development, quality control and research surveys and similar activities;
  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.
  • We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.

Job applicants

  • employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.
    We will also collect information, including names and contact details, about:
  • people involved in or through organisation that we support;
  • our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
  • people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
  • people who request information updates about us through our mailing list.

WEBSITE ANALYTICS 
To improve your experience on our website, we may use ‘cookies’. Cookies are an industry-standard and most major websites use them. A cookie is a small text file that our site may place on our computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the website. Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our websites, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy. 

HOW WE COLLECT AND HOLD PERSONAL INFORMATION 
Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in manner set out above; where new veterinary practices join the Apiam group and from organisations with whom we have an affiliation. Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes. We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangement with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure. Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper-based form is generally securely stored at our veterinary clinics, or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.

WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION 
We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act). We collect, hold and use your personal information to:

  • to provide safe and effective veterinary care to your pet or animal;
  • to provide products and services to you and to send communications requested by you;
  • to answer enquiries and provide information or advice about existing and new products or services;
  • to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
  • ▪ to manage, monitor, plan and evaluate our services;
  • for safety and quality assurance and improvement activities;
  • for testing and maintenance of information technology systems;
  • for product and service development, quality control and research to improve the way Apiam and its service provides provide products and services to us and you;
  • to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
  • to correspond with people who have contacted us, and deal with feedback;
  • to recruit and assess potential employees;
  • for marketing (including direct marketing), planning, product or service development, quality control and research purposes of Apiam and its related bodies corporate;
  • to maintain and update our records;
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
  • to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.

WHY WE DISCLOSE PERSONAL INFORMATION 
We may not disclose personal information to third parties unless we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collected or for purposes related to the primary purpose where it would be reasonably be expected that we would use the information in such a way. Third parties we may disclose personal information to include:

  • Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons’ legal and professional obligations);
  • Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
  • Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
  • Government agencies.
  • We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.

OVERSEAS DISCLOSURE OF PERSONAL INFORMATION 
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information. We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.
ACCESSING AND CORRECTING PERSONAL INFORMATION
You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

DESTRUCTION OF PERSONAL INFORMATION 
Apiam take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons’ treatment records must be maintained in accordance with legislative and professional requirements.

COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION 
If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by Apiam, you may contact us at any time. The contact details for the Apiam Privacy Officer are set out below under ‘Contacting Us’. We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Apiam may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.

CHANGES TO THIS POLICY 
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Any updated versions of this privacy policy will be posted on our website and will be effective upon posting. Please review it regularly.

CONTACTING US 
You may contact us in relation to this Privacy Policy or your personal information as follows:

  • Call us: (03) 5445 5999
  • Email: privacy*apiam.com.au
  • In Writing: The Privacy Officer – Apiam, PO Box 2388, Bendigo DC, Vic 3554